Shipping & Refund Policy
# Shipping, Refund & Return Policy
**Last updated: [17 July 2026]**
This policy explains how orders are shipped, and how cancellations, returns, and refunds work on Stonecashify. Because gemstones are natural, often one-of-a-kind items, our policy balances buyer protection with the realities of trading in natural materials.
---
## Part A: Shipping Policy
### A1. How Your Order Ships
Stonecashify works with two types of sellers, and your order may be fulfilled in one of two ways:
- **Direct from Seller (GST-registered sellers):** Your order ships directly from the seller to your address. The seller enters courier and tracking details, which are emailed to you once shipped.
- **Via Stonecashify (Non-GST sellers):** The seller first ships the item to our facility in Satara for inspection, after which we forward it to you. This adds a short additional step to the delivery timeline but ensures every item is checked before it reaches you.
You do not need to determine which applies to your order — tracking and status updates work the same way either way, visible in "My Account" under "My Purchases."
### A2. Processing Time
- **GST-registered seller orders:** Typically ship within 2–4 business days of order confirmation.
- **Non-GST seller orders:** Typically ship within 5–8 business days, to allow time for the item to reach us and be forwarded to you.
Processing times may vary slightly for custom, high-value, or certified items.
### A3. Shipping Charges
Any applicable shipping/courier charges are shown transparently in the price breakdown at checkout, alongside the base price, GST, and convenience fee (where applicable). We do not add hidden shipping costs after checkout.
### A4. Delivery Areas
We currently ship within India. If you have a query about a specific delivery location, contact us before placing your order at support@stonecashify.com.
### A5. Tracking Your Order
Once your order ships, courier name and tracking number are available in "My Account" under "My Purchases," and are also emailed to you. Order status updates through: Booked → Shipped → Out for Delivery → Delivered.
### A6. Address Accuracy
Please double-check your shipping address and phone number at checkout. Stonecashify and our courier partners are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of order.
### A7. Order Not Received
If your order shows as delivered but you have not received it, or tracking shows no movement for an extended period, contact us immediately at support@stonecashify.com or +91 9797113737 so we can investigate with our courier partner.
---
## Part B: Cancellation Policy
You may cancel your order **before it has been shipped** directly from your "My Account" page. Once cancelled:
- Your payment is automatically refunded through Razorpay to your original payment method.
- Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.
Once an order has been marked as **shipped**, it can no longer be cancelled through the website. Contact us if you have an urgent concern about a shipped order.
**Note:** In rare cases, an item may sell out between order placement and payment confirmation (for example, if two buyers order the last unit of a stone at nearly the same time). If this happens, your payment is automatically refunded in full, and you'll be notified immediately.
---
## Part C: Returns
Given the nature of gemstones — natural variation in color, clarity, and inclusions is normal and expected — we generally do not accept returns for change of mind. However, you may request a return or refund in the following cases:
- **Item significantly not as described:** The gemstone received differs materially from its listing (e.g. wrong stone type, incorrect weight beyond reasonable tolerance, undisclosed damage).
- **Damaged in transit:** The item arrived broken or damaged due to shipping.
- **Wrong item received:** You received a different item than what you ordered.
**To request a return under these circumstances:**
1. Contact us within **48 hours of delivery** at support@stonecashify.com, including your order number and clear photos/video of the item as received.
2. We strongly recommend recording an unboxing video when opening gemstone orders, as this significantly speeds up resolution of damage or mismatch claims.
3. Our team will review your claim and respond within 3–5 business days.
Return requests made after 48 hours of delivery, or without supporting evidence, may not be accepted.
---
## Part D: Refund Process
Once a return is approved:
- If the item has not yet been shipped back, you may be asked to ship it back to us at the address we provide; return shipping costs for seller-fault issues (wrong/damaged item) are covered by us, otherwise borne by the buyer.
- Refunds are issued to your original payment method via Razorpay once the returned item is received and inspected, or immediately in cases of confirmed transit damage where return shipment isn't required.
- Refunds typically reflect in your account within 5–7 business days of approval.
### Non-Refundable Situations
We are unable to offer refunds or returns for:
- Change of mind after an accurate, as-described item has been delivered
- Natural variations in color, clarity, or minor inclusions consistent with the product description
- Items damaged after delivery due to buyer mishandling
- Claims made more than 48 hours after delivery without prior notice to us
---
## Part E: Seller-Fulfilled Orders
For orders shipped directly by GST-registered sellers, the same return and refund principles apply. Stonecashify facilitates the refund process on the seller's behalf to ensure a consistent buyer experience regardless of which shipping path the item took.
---
## Contact Us
For any shipping, cancellation, return, or refund query:
**Email:** support@stonecashify.com
**Phone:** +91 9797113737
**Address:** B-402, Sai Puja, Chandrabhaga Garden City, Near Ajinkya Bazar, Shahunagar, Satara, PIN-415002
**Last updated: [17 July 2026]**
This policy explains how orders are shipped, and how cancellations, returns, and refunds work on Stonecashify. Because gemstones are natural, often one-of-a-kind items, our policy balances buyer protection with the realities of trading in natural materials.
---
## Part A: Shipping Policy
### A1. How Your Order Ships
Stonecashify works with two types of sellers, and your order may be fulfilled in one of two ways:
- **Direct from Seller (GST-registered sellers):** Your order ships directly from the seller to your address. The seller enters courier and tracking details, which are emailed to you once shipped.
- **Via Stonecashify (Non-GST sellers):** The seller first ships the item to our facility in Satara for inspection, after which we forward it to you. This adds a short additional step to the delivery timeline but ensures every item is checked before it reaches you.
You do not need to determine which applies to your order — tracking and status updates work the same way either way, visible in "My Account" under "My Purchases."
### A2. Processing Time
- **GST-registered seller orders:** Typically ship within 2–4 business days of order confirmation.
- **Non-GST seller orders:** Typically ship within 5–8 business days, to allow time for the item to reach us and be forwarded to you.
Processing times may vary slightly for custom, high-value, or certified items.
### A3. Shipping Charges
Any applicable shipping/courier charges are shown transparently in the price breakdown at checkout, alongside the base price, GST, and convenience fee (where applicable). We do not add hidden shipping costs after checkout.
### A4. Delivery Areas
We currently ship within India. If you have a query about a specific delivery location, contact us before placing your order at support@stonecashify.com.
### A5. Tracking Your Order
Once your order ships, courier name and tracking number are available in "My Account" under "My Purchases," and are also emailed to you. Order status updates through: Booked → Shipped → Out for Delivery → Delivered.
### A6. Address Accuracy
Please double-check your shipping address and phone number at checkout. Stonecashify and our courier partners are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of order.
### A7. Order Not Received
If your order shows as delivered but you have not received it, or tracking shows no movement for an extended period, contact us immediately at support@stonecashify.com or +91 9797113737 so we can investigate with our courier partner.
---
## Part B: Cancellation Policy
You may cancel your order **before it has been shipped** directly from your "My Account" page. Once cancelled:
- Your payment is automatically refunded through Razorpay to your original payment method.
- Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.
Once an order has been marked as **shipped**, it can no longer be cancelled through the website. Contact us if you have an urgent concern about a shipped order.
**Note:** In rare cases, an item may sell out between order placement and payment confirmation (for example, if two buyers order the last unit of a stone at nearly the same time). If this happens, your payment is automatically refunded in full, and you'll be notified immediately.
---
## Part C: Returns
Given the nature of gemstones — natural variation in color, clarity, and inclusions is normal and expected — we generally do not accept returns for change of mind. However, you may request a return or refund in the following cases:
- **Item significantly not as described:** The gemstone received differs materially from its listing (e.g. wrong stone type, incorrect weight beyond reasonable tolerance, undisclosed damage).
- **Damaged in transit:** The item arrived broken or damaged due to shipping.
- **Wrong item received:** You received a different item than what you ordered.
**To request a return under these circumstances:**
1. Contact us within **48 hours of delivery** at support@stonecashify.com, including your order number and clear photos/video of the item as received.
2. We strongly recommend recording an unboxing video when opening gemstone orders, as this significantly speeds up resolution of damage or mismatch claims.
3. Our team will review your claim and respond within 3–5 business days.
Return requests made after 48 hours of delivery, or without supporting evidence, may not be accepted.
---
## Part D: Refund Process
Once a return is approved:
- If the item has not yet been shipped back, you may be asked to ship it back to us at the address we provide; return shipping costs for seller-fault issues (wrong/damaged item) are covered by us, otherwise borne by the buyer.
- Refunds are issued to your original payment method via Razorpay once the returned item is received and inspected, or immediately in cases of confirmed transit damage where return shipment isn't required.
- Refunds typically reflect in your account within 5–7 business days of approval.
### Non-Refundable Situations
We are unable to offer refunds or returns for:
- Change of mind after an accurate, as-described item has been delivered
- Natural variations in color, clarity, or minor inclusions consistent with the product description
- Items damaged after delivery due to buyer mishandling
- Claims made more than 48 hours after delivery without prior notice to us
---
## Part E: Seller-Fulfilled Orders
For orders shipped directly by GST-registered sellers, the same return and refund principles apply. Stonecashify facilitates the refund process on the seller's behalf to ensure a consistent buyer experience regardless of which shipping path the item took.
---
## Contact Us
For any shipping, cancellation, return, or refund query:
**Email:** support@stonecashify.com
**Phone:** +91 9797113737
**Address:** B-402, Sai Puja, Chandrabhaga Garden City, Near Ajinkya Bazar, Shahunagar, Satara, PIN-415002