Privacy Policy
# Privacy Policy
**Last updated: 16 July 2026
Stonecashify ("we", "us", "our") operates the website stonecashify.com and stonecashify.store (the "Platform"), a marketplace connecting gemstone buyers and sellers. This Privacy Policy explains how we collect, use, and protect your information when you use our Platform.
## 1. Information We Collect
**Account Information:** When you register, we collect your name, email address, and password (stored securely using industry-standard hashing — we never store your password in plain text).
**Seller Information:** If you list items for sale, we additionally collect your GST number (if applicable), payout details (bank account, UPI ID, or PhonePe number), and store name.
**Order and Shipping Information:** When you place an order, we collect your shipping name, address, phone number, and order details necessary to fulfill and deliver your purchase.
**Payment Information:** All payments are processed through Razorpay, our third-party payment gateway. We do not store your card, UPI, or banking credentials on our servers — Razorpay handles this in compliance with applicable payment security standards (PCI-DSS).
**Communications:** If you contact us, leave a product review, or message a seller through the Platform, we retain that communication to provide support and maintain marketplace trust.
**Automatically Collected Information:** We may collect standard technical information such as IP address, browser type, and pages visited, to maintain security and improve the Platform.
## 2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders, payments, and refunds
- Facilitate communication between buyers and sellers
- Ship orders and provide tracking information
- Generate GST-compliant invoices
- Send order confirmations, shipping updates, and other transactional notifications
- Prevent fraud and maintain the security of the Platform
- Respond to customer support inquiries
- Comply with legal and tax obligations
We do **not** sell your personal information to third parties.
## 3. Information Sharing
We share your information only as necessary to operate the Platform:
- **With sellers/Stonecashify:** Your shipping details are shared with the seller (or with Stonecashify, in cases where we act as the fulfilling party) solely to complete your order.
- **With Razorpay:** To process payments and refunds securely.
- **With courier partners:** To deliver your order.
- **With SMS/communication providers:** To send OTPs and order notifications, where applicable.
- **As required by law:** If required to comply with a legal obligation, court order, or government request.
## 4. Data Retention
We retain your account and order information for as long as your account is active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations (GST records are generally required to be retained for several years under Indian law).
## 5. Your Rights
You may:
- Access and update your account information at any time via "My Account"
- Request deletion of your account by contacting us at support@stonecashify.com (note: we may need to retain certain order/invoice records for legal and tax compliance even after account deletion)
- Opt out of promotional communications (transactional messages related to your orders cannot be opted out of, as they are necessary for order fulfillment)
## 6. Data Security
We use industry-standard measures to protect your data, including encrypted password storage, secure payment processing via Razorpay, and access controls on our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
## 7. Cookies
We use essential cookies (such as session cookies) to keep you logged in and to protect against cross-site request forgery. We do not currently use third-party advertising or tracking cookies.
## 8. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect information from minors.
## 9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
## 10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
**Email:** support@stonecashify.com
**Phone:** +91 9797113737
**Address:** B-402, Sai Puja, Chandrabhaga Garden City, Near Ajinkya Bazar, Shahunagar, Satara, PIN-415002
**Last updated: 16 July 2026
Stonecashify ("we", "us", "our") operates the website stonecashify.com and stonecashify.store (the "Platform"), a marketplace connecting gemstone buyers and sellers. This Privacy Policy explains how we collect, use, and protect your information when you use our Platform.
## 1. Information We Collect
**Account Information:** When you register, we collect your name, email address, and password (stored securely using industry-standard hashing — we never store your password in plain text).
**Seller Information:** If you list items for sale, we additionally collect your GST number (if applicable), payout details (bank account, UPI ID, or PhonePe number), and store name.
**Order and Shipping Information:** When you place an order, we collect your shipping name, address, phone number, and order details necessary to fulfill and deliver your purchase.
**Payment Information:** All payments are processed through Razorpay, our third-party payment gateway. We do not store your card, UPI, or banking credentials on our servers — Razorpay handles this in compliance with applicable payment security standards (PCI-DSS).
**Communications:** If you contact us, leave a product review, or message a seller through the Platform, we retain that communication to provide support and maintain marketplace trust.
**Automatically Collected Information:** We may collect standard technical information such as IP address, browser type, and pages visited, to maintain security and improve the Platform.
## 2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders, payments, and refunds
- Facilitate communication between buyers and sellers
- Ship orders and provide tracking information
- Generate GST-compliant invoices
- Send order confirmations, shipping updates, and other transactional notifications
- Prevent fraud and maintain the security of the Platform
- Respond to customer support inquiries
- Comply with legal and tax obligations
We do **not** sell your personal information to third parties.
## 3. Information Sharing
We share your information only as necessary to operate the Platform:
- **With sellers/Stonecashify:** Your shipping details are shared with the seller (or with Stonecashify, in cases where we act as the fulfilling party) solely to complete your order.
- **With Razorpay:** To process payments and refunds securely.
- **With courier partners:** To deliver your order.
- **With SMS/communication providers:** To send OTPs and order notifications, where applicable.
- **As required by law:** If required to comply with a legal obligation, court order, or government request.
## 4. Data Retention
We retain your account and order information for as long as your account is active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations (GST records are generally required to be retained for several years under Indian law).
## 5. Your Rights
You may:
- Access and update your account information at any time via "My Account"
- Request deletion of your account by contacting us at support@stonecashify.com (note: we may need to retain certain order/invoice records for legal and tax compliance even after account deletion)
- Opt out of promotional communications (transactional messages related to your orders cannot be opted out of, as they are necessary for order fulfillment)
## 6. Data Security
We use industry-standard measures to protect your data, including encrypted password storage, secure payment processing via Razorpay, and access controls on our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
## 7. Cookies
We use essential cookies (such as session cookies) to keep you logged in and to protect against cross-site request forgery. We do not currently use third-party advertising or tracking cookies.
## 8. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect information from minors.
## 9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
## 10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
**Email:** support@stonecashify.com
**Phone:** +91 9797113737
**Address:** B-402, Sai Puja, Chandrabhaga Garden City, Near Ajinkya Bazar, Shahunagar, Satara, PIN-415002